In this role, you will:

• Assist the end-user community in using and utilising the systems efficiently and use operational and applications expertise to recommend initiatives to improve the overall user experience.
• Execute user acceptance testing based on the prepared test scripts and provide documentation of the results for review prior to roll out. Archive the test scripts and results for reporting and future references.
• Produce reports using different tools available in the IT catalogue to support finance, audit, management and operational statistics.
• Provide adhoc and planned internal training or support for business units during the deployment of new application or enhancements, if required.
• Support end user community on functional clarifications. Provide workarounds for application functionality to ensure uninterrupted operation. Participate in functional implementation support for new enhancements and projects.
• Provide assistance to the project team on functional requirements documentation and user acceptance testing, as assigned.
• Work with the different teams to identify any changes between the new system enhancements and the current standard operating procedure and ensure the same are updated in the passenger’s services manual, SOP and its correlated online links.
• Provide documented updates on assigned project or task to section team lead on regular basis.
• Manage, update and maintain system application access defined by the user or their role for various applications in use by the department. Maintain business data through business rules and tables
• Identify opportunities to adapt process/procedures as well as functionality improvements.
• Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans
• Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents
• Supervise the project procurement process
• Schedule stakeholder Meetings, document and generate report
• Monitor project progress and provide regular update to stakeholder and project manager.
• Communicate with internal and external stakeholders to identify and define project requirements, scope and objectives

Qualification

To be considered for this role, you must meet the below requirements:

• 5+ years of experience within EKAS Airport Operations 
• 12 years of schooling